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Client Communication

Document requests, fee letters, scope resets, plain-English explainers, and the late-payment sequence: the emails that run a practice, drafted to send the same day.

PROMPTS 22 // OPEN SAMPLES 2 // FREE WITH ACCOUNT 20

Initial Document Request Email

OPEN SAMPLE

Drafts the first email asking a client for the documents you need to start work. Use it at the start of each monthly close, tax engagement, or cleanup project.

[YOUR ROLE] ·[ENGAGEMENT TYPE] ·[CLIENT FIRST NAME] ·[BUSINESS TYPE] ·[TONE] ·[DUE DATE] ·[DOCUMENT LIST] ·[DELIVERY METHOD]
## Context
You are an assistant to a [YOUR ROLE — e.g., solo bookkeeper, CPA] who needs documents from a client before starting [ENGAGEMENT TYPE — e.g., the March close, the 2025 tax return]. The client is [CLIENT FIRST NAME], who runs [BUSINESS TYPE]. Relationship tone: [TONE — e.g., friendly long-term client, newer and more formal].

## Task
Write the first document request email. Include:
- One opening sentence stating what the request is for and the date the documents are needed: [DUE DATE].
- A numbered list of the documents: [DOCUMENT LIST]. One document per line, each specific enough that the client knows exactly what to pull.
- How to send them: [DELIVERY METHOD — e.g., portal link, secure upload].
- One closing line on what happens once everything arrives (for example, "I'll start the close the day these are in").

## Standards
- Under 150 words. Include a subject line that names the engagement and the due date.
- Plain language the client uses. Say "bank statements," not "source documents."
- State the period on every item ("March 2026 bank statements," never "recent statements").
- No apology for asking. Requesting records is normal workflow, not an imposition.
- Close with the next step, not "let me know if you have questions."
If any input above is missing or unclear, ask me before drafting — do not guess at documents, dates, or delivery method.
BEFORE YOU RUN IT
  • The exact document list, with the period each item covers
  • A real due date tied to your work schedule, not a guess
  • Delivery method and the correct portal or upload link
  • Client first name and a one-word read on the relationship tone
  • Confidentiality: use first names and generic business detail only, or confirm your AI tool is approved under your firm's confidentiality policy
VERIFY BEFORE IT LEAVES YOUR HANDS
  • Every document on your list made it into the email — nothing dropped, nothing invented
  • Each item names its period ("March 2026 bank statements"), not a vague range
  • The due date matches your actual schedule and appears once, clearly
  • Delivery method and link are correct — the AI cannot know your portal URL
  • Nothing on the list is something the client already sent; check your portal before sending
  • Tone fits this client; firm up or soften before it goes out
Sample output
Sample output — AI-generated from sample inputs:

Subject: March close — 4 documents needed by April 8

Hi Dana,

I'm ready to start your March books. I need four things by Tuesday, April 8:

1. March bank statements — both the operating and payroll accounts
2. March credit card statement (Chase Ink ending 4471)
3. Receipts or invoices for any equipment purchases over $500
4. March payroll reports from Gusto, if you ran any off-cycle payrolls

Upload everything here: [portal link]. The portal is secure — please don't email statements as attachments.

Once these arrive, your March financials go out within five business days.

Thanks,
Sam
CUSTOMIZATION

Swap the document list by engagement type — tax prep, sales tax filings, and cleanup projects each need different items. For clients who send partial sets, add a line stating the clock starts when the last item arrives. Pair this with the reminder and final notice prompts in this section to run the full chase sequence.

Document Request Reminder

Drafts the second email in the chase — a short nudge to a client who has not sent the documents you requested. Send it three to five business days after the initial request.

FREE WITH ACCOUNT

Final Notice for Missing Documents

Drafts the last email in the chase before consequences kick in — work pauses, the close slips, or fees apply. Firm, calm, and tied to your engagement letter.

FREE WITH ACCOUNT

Vendor W-9 Collection Email

Drafts the email that gets a client to chase missing W-9s from their contractors before 1099 season. Use it in December or early January, before the filing crunch.

FREE WITH ACCOUNT

Tax Deadline Reminder Email

Drafts a short reminder for an upcoming tax deadline — estimated payment, extended filing date, or payroll deposit. Use it one to two weeks out.

FREE WITH ACCOUNT

Monthly Close Cutoff Reminder Template

Builds a reusable reminder you send the same day every month telling clients what to submit and by when. Use it to stop late documents from stacking every close into the same week.

FREE WITH ACCOUNT

Uncategorized Transaction Question List

Turns your list of mystery transactions into a numbered email the client can answer inline in two minutes. Use it when uncoded items are the last thing blocking a close.

FREE WITH ACCOUNT

Open Items Follow-Up After Draft Financials

Drafts the status email that says the draft is done and lists exactly what blocks final numbers. Use it when a close or quarterly package is 90 percent finished and stalled on the client.

FREE WITH ACCOUNT

New Bookkeeping Client Records Request

Drafts the complete onboarding records request — the first working email a new bookkeeping client receives. It signals you have a system before you have booked a single entry.

FREE WITH ACCOUNT

Records Request to the Prior Accountant

Drafts the professional letter requesting workpapers and schedules from a new client's previous accountant or bookkeeper. Use it during onboarding, after written client authorization is in hand.

FREE WITH ACCOUNT

System Access Setup Email for New Clients

Drafts the step-by-step email walking a new client through granting you accountant access to their software, bank, and payroll systems. Use it in the first week of onboarding.

FREE WITH ACCOUNT

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Annual Fee Increase Letter

OPEN SAMPLE

Drafts a fee increase letter that states the new fee as a fact and keeps the relationship warm. Use it at renewal time or whenever your rates move.

[CLIENT NAME] ·[CLIENT BUSINESS TYPE] ·[YEARS AS CLIENT] ·[CURRENT FEE] ·[NEW FEE] ·[EFFECTIVE DATE] ·[SERVICES PROVIDED] ·[REASON FOR INCREASE] ·[RECENT WORK HIGHLIGHTS]
## Context
You are a writing assistant for a solo accounting practice. I am raising fees for an existing client and need a letter that keeps the relationship intact. The client is [CLIENT NAME], a [CLIENT BUSINESS TYPE] client of [YEARS AS CLIENT] years. Current monthly fee: [CURRENT FEE]. New fee: [NEW FEE], effective [EFFECTIVE DATE]. Services covered: [SERVICES PROVIDED]. Reason for the increase: [REASON FOR INCREASE]. Specific work I did for them this year: [RECENT WORK HIGHLIGHTS].

## Task
Draft a fee increase letter I can send by email. Open with appreciation tied to the specific work I listed. State the new fee and effective date within the first half of the letter. Give the reason in one or two sentences. Close with an invitation to discuss. Offer no discounts and no apology.

## Standards
- Under 250 words.
- Professional, warm, direct. No 'due to rising costs' boilerplate unless that is the reason I gave.
- State the new fee as a decision made, not a request for permission.
- Do not invent services, results, or history beyond what I provided.
- No legalese. No 'unfortunately.'
If any input above is missing or unclear, ask me before writing.
BEFORE YOU RUN IT
  • Client name, years with you, and the services on their signed engagement letter
  • Current fee, new fee, and effective date — give the notice period your engagement letter requires, 30 to 60 days at minimum
  • Your honest reason for the increase, in one sentence you could defend on a phone call
  • One or two specific things you did for this client this year
  • Confidentiality check: keep figures limited to your own fees — no client financial data belongs in this prompt
VERIFY BEFORE IT LEAVES YOUR HANDS
  • New fee, current fee, and effective date match your records exactly — AI swaps and transposes numbers
  • Effective date satisfies the notice period in your engagement letter
  • No apologetic framing ('I hate to do this') that invites negotiation
  • Services listed match the signed engagement letter, not a generic bookkeeping list
  • Letter does not promise new services or faster turnaround you never offered
  • The stated reason is the one you gave, not a softer one the AI substituted
  • Read it aloud — it should sound like you, not a collections department or a greeting card
Sample output
Sample output — AI-generated from sample inputs:

Dear Carla,

Thank you for four years with Hartwell Books. This year we cleaned up the equipment loan schedule and got your monthly close delivered by the 10th, every month. I value the trust you put in us.

Starting September 1, the monthly fee for your bookkeeping engagement will be $625, up from $525. The fee covers everything in your current engagement: monthly reconciliations, financial statements, payroll filings, and quarterly check-in calls.

The increase reflects the growth in your transaction volume and the payroll filings added when you hired your second crew. I held the original rate through that growth. This adjustment brings the fee in line with the work.

No action is needed on your end — the new rate takes effect with the September invoice. If you would like to talk it through, call me. I am glad to.

Best,
Dana Hartwell
Hartwell Books
CUSTOMIZATION

For value-priced advisory engagements, swap the volume rationale for outcomes delivered this year. If you raise fees across your whole book at once, generate one letter per service tier instead of one per client, then personalize the work highlights. For clients on annual engagement letters, set the effective date to the renewal date and send 60 days out.

Repricing Letter for a Client Who Outgrew the Engagement

Drafts an email that names the gap between the signed scope and the current workload, then presents two priced options. Use it when a client's growth has turned a fair fee into an unfair one.

FREE WITH ACCOUNT

Scope-Creep Conversation Prep Notes

Builds talking points and objection responses for a call where you reset the boundary with a client who keeps asking for unbilled extras. Use it the day before that call.

FREE WITH ACCOUNT

Out-of-Scope Request Reply With Quote

Writes a short reply to a client request that falls outside the engagement — quoting it as a project, or declining with a referral. Use it the same day the request lands, before you do the work for free.

FREE WITH ACCOUNT

Accrual vs Cash Explained in the Client's Own Business

Writes a plain-English email explaining cash versus accrual accounting using an example from the client's industry. Use it when a confused P&L, a loan application, or a tax conversation raises the question.

FREE WITH ACCOUNT

Depreciation Explained After an Asset Purchase

Writes an email answering a client's question about why an asset purchase is deducted over years instead of at once. Use it when the truck, equipment, or build-out hits the books and the client expected a full write-off.

FREE WITH ACCOUNT

Estimated Taxes Explained for a First-Time Payer

Writes an email explaining quarterly estimated taxes to a client paying them for the first time — what they are, why the dates are odd, and how the safe harbor protects them. Use it after the first profitable year or a surprise underpayment penalty.

FREE WITH ACCOUNT

Owner Draws vs Payroll Explained

Writes an email explaining the difference between owner draws and payroll for the client's entity type — including why S corp owners must take a salary. Use it after an S election, or when a client asks why their transfers to personal are not a deductible expense.

FREE WITH ACCOUNT

Late-Payment Reminder Sequence (Three Emails)

Writes a three-step escalation for an unpaid invoice: friendly nudge, firm restatement of terms, final notice that work pauses. Use it once and reuse the structure for every late payer.

FREE WITH ACCOUNT

Formal Work-Pause Notice for Nonpayment

Drafts a formal letter announcing that work stops on a stated date until the balance clears, with every at-risk deadline named. Use it when the reminder sequence has run out and you are done working unpaid.

FREE WITH ACCOUNT

Client Disengagement Letter

Drafts a formal letter ending a client relationship — neutral reason, clear cutoff date, every open deadline named, records transfer plan. Use it when you fire a client or decline to continue, for any reason.

FREE WITH ACCOUNT

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  • This library is not accounting or tax advice. Prompts and outputs require professional review before any client use.
  • AI output is a first draft. Recompute every figure. Verify every rule against the authoritative source.
  • You remain responsible for confidentiality. Check your firm's AI policy and IRC Sec. 7216 before pasting client data.